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Shipping & Returns

Delivery

Subject to availability, your order is usually despatched within 5 working days – but we will keep you updated. All orders are packed and shipped Monday - Friday 9am - 4pm. 

Region

Delivery Window

Cost

UK Mainland

Takes 3-5 working days

£4.99

Jersey, Northern Ireland and Scottish Isles

3-7 working days

£4.99

European region

5-7 working days

£12.99

Rest of World

6-10 working days

£12.99

 

Please be aware that international purchases may incur custom duties depending on your location. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

 

Our normal returns period will be 14 days.

Whilst we remain in a period of uncertainty relating to Covid-19 we are extending our normal returns window to 21 days and will be showing flexibility to any customers struggling to get to a post-office due to self-isolation, post office closures or for any other reasons.

If you are planning to return an item please let us know by emailing us on hello@imperfectpointes.com or giving us a quick call on +447557908422

We hope that you will love your new balletwear + always appreciate feedback if something is #notperfect

If, for whatever reason your order isn’t suitable, we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order. 

Please note we can only accept returned items that are unworn with swing tickets still attached. We cannot accept items that have been worn (even briefly) for class or exercise.

☞  For further details please refer to our Terms and Conditions.