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Delivery
Subject to availability, your order is usually despatched within 5 working days – but we will keep you updated. All orders are packed and shipped Monday - Friday 9am - 4pm.
UK Mainland
Takes 3-5 working days
£4.99
Jersey, Northern Ireland and Scottish Isles
3-7 working days
£4.99
European region
5-7 working days
£12.99
Rest of World
6-10 working days
£12.99
Please be aware that international purchases may incur custom duties depending on your location. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
Our normal returns period will be 14 days.
Whilst we remain in a period of uncertainty relating to Covid-19 we are extending our normal returns window to 21 days and will be showing flexibility to any customers struggling to get to a post-office due to self-isolation, post office closures or for any other reasons.
If you are planning to return an item please let us know by emailing us on hello@imperfectpointes.com or giving us a quick call on +447557908422
We hope that you will love your new balletwear + always appreciate feedback if something is #notperfect
If, for whatever reason your order isn’t suitable, we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order.
Please note we can only accept returned items that are unworn with swing tickets still attached. We cannot accept items that have been worn (even briefly) for class or exercise.
☞ For further details please refer to our Terms and Conditions.
Need help?
Frequently Asked Questions
Use our Women's Leotards Size Guide which includes bust, waist, and hip measurements. Our wrap-front styles offer a more adjustable fit, making them a great option if you're between sizes.
We aim to ship all Ready-to-wear, instock orders within 2 days.
If your item is unexpectedly out-of-stock, for example, due to an inventory error, we contact you to offer a solution or alternative item.
Standard UK orders will be sent on the 24 hour tracked service.
Only select the ‘Express’ option if someone will be at home to receive your parcel. Our Express service is great if you require urgent shipping, as the item is guaranteed to arrive by 1pm the next day. But please note but will require a signature
We use the Royal Mail Tracked service for all international orders.
Shipping to EU countries For orders to the EU, sales VAT is included. Import duty costs are not covered by Imperfect Pointes, however, this is usually not applicable on orders under 150 euros.
International orders are delivered DDU (Delivered Duty Unpaid), which means that you may have to pay additional fees upon delivery of the package.
For orders to the US, orders up to $800 are free of extra duties and charges.
Royal Mail Service usually takes around 6 days and you can track your item right through the system up to the point of delivery using the tracking number.
Worldwide including Japan, Hong Kong, Australia and New Zealand - shipping to these destinations can take up to 11 days.
Kindly note that Imperfect Pointes is unable to advise if you will have to pay taxes locally or any potential amount that you will be charged. For more information regarding additional fees levied by your local government, we suggest you contact your local customs office.
We offer a 21 days return policy on dancewear and tights
Leotards and mens tights - we are only able to accept returns on unworn dancewear. As a small business we need to be able to resell items that come back to us. We cannot accept items that are marked or have been worn for class.
Convertible Ballet tights If your tights are unused, unopened and in the original product packaging with all labels and protective seals intact you have the right to return the products within 21 days of receiving them. Please note that for hygiene reasons we do not accept tights that have been tried on .
Christmas and Holidays
During the festive holiday period we have an extended exchange or refund period. We will process anything that has been bought as a gift from 15th November through to 10th January.
If you have changed your mind, ordered an incorrect item, size or colour, and would like to cancel or amend an order, please contact hello@imperfectpointes.com as soon as possible for assistance. We will do our best to make this change. Please note, orders which have already been shipped cannot be cancelled or amended.
We work with manufacturing partners who meet our standards for fair working conditions and responsible production. Sustainability for us means both environmental and social responsibility.