WE'RE WORKING ON IT!

We know that you don't always want to be defined by labels. In the world of ballet clothing, this is an area we want to get right for those who are gender free, non-binary or gender fluid. We're working on it. Please get in touch here to share your thoughts or make a custom order whilst we work towards dancewear that works for all our Imperfect Pointes community. 

All of our premium dancewear is made using ECONYL® yarn, a 100% regenerated nylon fibre made from nylon waste otherwise polluting the Earth, like fishing nets, fabric scraps, carpet flooring and industrial plastic recovered from all over the world. Through a radical regeneration and purification process, the nylon waste is recycled right back to it's original purity. That means ECONYL® regenerated nylon is exactly the same as fossil-based nylon.

There are no nasties in our packaging. We use 100% compostable packaging to avoid harming the environment. Our mailers are 100% compostable in your garden compost bin, or your household food waste bin. The mailer will breakdown in 3-4 months - not hundreds of years like a normal plastic mailer. Our beautifully designed tissue paper and stickers use soy-based ink and are printed on acid-free FSC® certified paper.

Delivery

Subject to availability, your order is usually despatched within 5 working days – but we will keep you updated. All orders are packed and shipped Monday - Friday 9am - 4pm. 

Please be aware that international purchases may incur custom duties depending on your location. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

Our normal returns period will be 14 days.

Whilst we remain in a period of uncertainty relating to Covid-19 we are extending our normal returns window to 21 days and will be showing flexibility to any customers struggling to get to a post-office due to self-isolation, post office closures or for any other reasons.

If you are planning to return an item please let us know by emailing us on hello@imperfectpointes.com or giving us a quick call on +447557908422

We hope that you will love your new balletwear + always appreciate feedback if something is #notperfect

If, for whatever reason your order isn’t suitable, we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order. 

Please note we can only accept returned items that are unworn with swing tickets still attached. We cannot accept items that have been worn (even briefly) for class or exercise.

☞  For further details please refer to our Terms and Conditions.